Testimonials

The Results Of Our Patient Satisfaction Survey 2016 Are In!!!
Click here to see the results

THE SURVEY

For one full week in February we asked every patient who attended the practice to fill in a patient satisfaction survey. The survey was optional and anonymous. 105 patients filled in the survey. The results were outstanding in all areas and we would like to thank all those who took part for taking the time to fill out the questionnaire, for the great responses and complimentary words.

THE RESULTS

100% of the respondents answered ‘excellent’ or ‘very good’ in the following areas:

– efficiency and friendliness of the reception team
– care, consideration and sensitivity of the dentists and hygienists
– treatment explanations
– involvement in treatment decisions
– quality of the treatment
– cleanliness and comfort of the waiting areas.

99% of the respondents answered ‘excellent’ or ‘very good’ in the following areas:

– ease of booking an appointment
– appointment reminder system
– facilities in the waiting room
– length of wait to be seen
– confidence of the cleanliness within the surgery

Below are a few of the many comments patients made about why they liked the practice:

“Friendly, efficient, complete confidence in my dentist”
“Friendly and thorough”
“Professionalism of the staff and pleasant demeanour”
“Friendliness and efficiency of the whole experience”
“Makes me feel at ease”
“Show that they care about you as an individual not just a patient”
“Locality and atmosphere”
“Friendly, caring approach”
“Ease of everything- nothing is a problem”,
“Friendly helpful staff”
“Both my dentist and hygienist are great”

THE IMPROVEMENTS

However, we will endeavour to continue to meet the high standard of care that you expect from us.
We have listened to you and have increased the size of the products in our shop, shop @21.
We do hope to raise the awareness of our charitable work and have events planned for later in the year, so watch this space….
Unfortunately parking around the practice at busy times is out with our control and is a consequence of having such a centrally located building.

RECOMMENDATION

ALL of the respondents said they would recommend the practice to others. Below is a snapshot of the reasons why-
“Friendly and excellent service”
“Competence of dentist, friendliness of staff”
“I have confidence in all of the staff”
“Better than other dentists I have been to over the years”
“Friendly, efficient service, reasonable cost”
“Location”
“Ease of appointment, treatment plans explained very well”
“Staff and facilities”
“Quality of service”
“I have always been very pleased with care, treatment and facilities”
“Efficient and uncomplicated”
“I have done so on numerous occasions”
“Confidence in the standard of service / care”
“Always had very good service”
“I have done. Good service, honest treatment”
“Been with the practice for 24 years and never dissatisfied”

A copy of the full results of the survey can be provided on written request.

“I first came to The Dental Practice in Aberdeen in the summer of 2005 – I had a painful dental emergency and had stupidly not visited a dentist for so long that my previous (NHS) one had retired.

No NHS dentist in Aberdeen was prepared to see me at that time – there was a dearth of them in Aberdeen in 2005 and no-one could see me for at least three weeks. I braced myself and decided to go private, expecting to get the problem fixed and then quickly go back to looking for an NHS dentist. The very first practice I called was The Dental Practice at Rubislaw Terrace. The dentist could fit me in that afternoon! That dentist was Steve Bonsor.

I received exemplary care – a temporary repair, an appointment for a permanent filling (the next day as I remember), and was given some easy to understand advice on pain relief, the costs for the current work, and options for continuing as a registered patient. Absolutely no pressure tactics, just simple, honest advice, in a comfortable, relaxing and respectful environment.

It was a revelation to me, and I have never looked back.

I trust Steve’s skill and judgement, and I find it reassuring to note that he is actively engaged with research, teaching and mentoring in many aspects of dental health, so he should be right up to speed with current developments.

My experience of the rest of the practice has been equally excellent. Everyone is friendly and helpful, the hygienists I have seen have been highly competent and personable, and the dental nurses are so efficient you barely notice they’re there when you’re in the chair.

The practice is run extremely well too, as it never seems difficult to find a suitable appointment, and the availability of treatment at short notice has been very good. The txt/email reminder service is also very helpful.

The costs have also turned out to be perfectly reasonable and manageable with Denplan.

Can’t think of a single fault.”

Mr NCF, Aberdeen

“I’ve been a patient with the Dental Practice for more than 16 years now. Mr Bonsor and staff are very professional and I’m always impressed with the service I received. I’m assured that I will get the best treatment that is available. Mr Bonsor’s cheerful personality helps to put you at ease too. I highly recommend this dental practice”
Dr TJ, Aberdeen

“All 4 members of my family have been patients of Steve Bonsor since moving to Aberdeen 4 years ago. We appreciate his friendly unrushed manner, the gentle hygienists and the high-tech ethical care i.e. root canal treatment which works, visiting orthodontist and fast access to specialists if required. Highly recommended”

Mrs CK, Stonehaven

“I have been a patient of Mr Bonsor for about 15 years, I’m very happy with the excellent care and service of Mr Bonsor and the practice. Would highly recommend Mr Steve Bonsor and the practice.”

Mrs NG, Aberdeen

“I’ve been a patient of Mr. Bonsor at the Rubislaw Dental Practice for more than twenty years.
During this time I have always received first class dental advice and treatment at competitive cost. I would have no hesitation in recommending the Rubislaw Dental Practice.”

Mr ER, Aberdeen

“Mrs Binnie is an extremely knowledgeable professional resulting in a high standard of dental treatment on each and every visit. She provides friendly yet thorough explanations of required treatments ensuring a comfortable and personable experience. Mrs Binnie can tailor her approach dependent on the patient; she has made my children very at ease indeed, so much so they look forward to their 6 monthly visit.”

Mrs GG, Aberdeen

“I’ve been a patient here for over 5 years now and i am always very happy with the service received. would recommend the practice to anyone looking for a new dentist in Aberdeen.”

Mr CM, Aberdeen

“Been going here for years. Excellent service. Highly recommended.”

Mr SN, Durris

“The dental care I have received from Mr Steve Bonsor and his team has been second to none. From the outset, Steve’s positive and caring approach put me at ease and instilled confidence in me to undertake much needed dental work. We discussed my treatment plan and I was kept well informed throughout the process, all of which was carried out to an exacting standard. I hold Steve’s expertise and the professionalism of all the team in high regard and cannot recommend this practice highly enough.”

Mrs AB, Maryculter

“This Dental Practice is all about the highest quality of care and service. Staff are extremely approachable and friendly and I couldn’t commend the whole patient experience more highly.”

Mrs LB, Aberdeen

“An excellent all round experience, from the booking and email reminder to the professional treatment received. Mr Bonsor makes time for a friendly chat to put me at my ease then explains any necessary treatment required with possible options, if appropriate. As a member of Denplan, inspections, hygienist and minor work are included which works well for me and my wife. I would thoroughly recommend The Dental Practice Aberdeen.”

Mr DK, Milltimber

“We are very pleased with the service offered at The Dental Practice, my husband and I have been attending since 2006. It is such a friendly place and we feel very at ease when attending check-ups and now our children also attend are very happy too, which is great.”

Mrs ES, Cults

“I am delighted with the dental care I receive from Steve Bonsor and his staff and would highly recommend this practice.  Steve talked me through every aspect of my treatment which I found very reassuring”

Mrs SB, Aberdeen

“My husband has been with The Dental Practice Aberdeen since 1999. I joined the practice in July 2002 following a traumatic dental experience abroad. Mr Bonsor (Steve) took me under his care and attention. Years later I am still under Steve’s excellent dental care as is my husband. Our children joined the practice in 2008/2009 and are cared for by Mr Coster. We would highly recommend The Dental Practice Aberdeen.”

Mrs CH, Pitmedden

“I’m very satisfied of the dental care I’m receiving by Dr Bonsor and his staff. Two months before my wedding I had a problem that could degenerate very quickly. In Italy, where I come from, I had been told twice I had to go through surgery to remove the tooth. Instead, very quickly and painlessly, Dr Bonsor solved my problem. I had no issue with post-extraction thanks to the perfect execution and precise instruction for home care. I’m Dr Bonsor’s patient since then, and advised several friends to go there as well.”

Ms SC, Aberdeen