Quality assurance
QUALITY ASSURANCE SYSTEMS AT THIS PRACTICE
1. Our practice aims to provide dental care of a consistent quality for all patients. We have management systems to help us and which also define each practice member’s responsibilities when caring for you.
2. In proposing treatment we will take account of your wishes. We will explain options (where appropriate) and costs so that you can make an informed choice. We will always explain what we are doing.
3. We will do all we can to look after your general health. We will ask you about your general health and about any medicines being taken; this helps us to treat you safely. All information about you is strictly confidential. 4. Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control.
5. We screen all patients for mouth cancer at routine check-ups. We ask patients about tobacco and alcohol use as they can increase your oral cancer risk.
6. Practice working methods are reviewed regularly at staff training days. We encourage all staff to make suggestions for improving the care we provide.
7. We regularly ask patients for their views on our services. We deal promptly with patient complaints and we openly discuss and learn from any shortcomings in the service we provide. 8. All dentists in the practice take part in continuing professional education, in keeping with the General Dental Council’s requirements. We aim to keep up-to-date with current thinking on all aspects of general dentistry, including preventive care, which can reduce your need for treatment. 9. All new staff are given training in practice-wide procedures. Once a year there is an individual review of training needs for everyone in the practice. 10. All members of the practice are aware of the need to ensure that the dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practice, we have systems to ensure that concerns are investigated and, if necessary, acted upon.
