Complaints

All of the team in this practice strive to provide excellent care to all patients on every occasion they visit the practice. However, even with our best intentions, things can, occasionally, fall short of the standards we set ourselves. The practice takes expressions of dissatisfaction seriously as it is an opportunity to learn and help improve its future service. These matters are dealt with courteously, fairly, promptly and confidentially to resolve the matter as soon as possible and usually within twenty working days.

Should you have reason to bring any aspect of the service you have received to the practice`s attention then please ask to speak to Miss Jill Mc Fee, the practice manageress. A log of feedback is kept which is reviewed from time to time for quality assurance purposes. If on the rare occasion the matter is not concluded internally patients can access independent advice and resolution from the NHS Ombudsman or the Dental Complaints Service.